Best practices & guides

Operational playbooks that keep teams aligned.

CRM hygiene & segmentsGarbage guest data means bounced texts and awkward service moments. Merge duplicates, agree on tag meanings, and only message people who actually opted in.Open guide →
Daily service rhythmManagers who win service stack three habits: glance Today, bless the reservation book, then eyeball Live Orders before the rush.Open guide →
Discounts & promotionsDiscounts and promotions shape ticket-level offers (percent off, bundles, timed deals). Pair them with Insights → Revenue & Promotion Impact when you judge lift.Open guide →
Google Business Profile hubThis hub is for your Google Business Profile connection: health of the link, posts, performance insights, and keeping profile fields aligned. POS and ordering integrations are configured separately under Settings → Channels & integrations.Open guide →
Incident response for outagesWhen guest-facing flows break, fast structured communication to support and internally limits revenue loss.Open guide →

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