Biova
Trust & compliance
Legal center
Versioned policies for Biova—reservations, ordering, CRM, marketing, payments, and platform intelligence. Documents are updated with effective dates; signup and checkout record acceptance where applicable.
Legal suite 1.0.0
Select a document to read the full text. These materials are provided for transparency and contract formation; they are not personalized legal advice—consult counsel for your jurisdiction.
Core policies
- Privacy PolicyThis policy describes our role as a platform provider, how restaurant partners and service providers fit in, and the choices available to individuals in the United States, European Economic Area, United Kingdom, and other regions where we operate.v1.0.0 · effective Apr 11, 2026
- Terms of UseThese Terms govern your use of Smart Dining as a business platform. Guest-facing terms for diners may be supplemented by separate Guest Terms where those experiences are offered.v1.0.0 · effective Apr 11, 2026
- Cookie PolicyThis policy supplements our Privacy Policy and describes categories of cookies, purposes, retention, and opt-out tools.v1.0.0 · effective Apr 11, 2026
- Acceptable Use PolicyThis policy applies to all users of our platform, APIs, and integrations.v1.0.0 · effective Apr 11, 2026
- Community GuidelinesWhere venues enable guest feedback or social features, these guidelines promote honest, respectful dialogue.v1.0.0 · effective Apr 11, 2026
Marketplace & partners
- Restaurant Partner TermsThese terms supplement your subscription and describe marketplace responsibilities, guest data, and brand obligations.v1.0.0 · effective Apr 11, 2026
- Merchant AgreementThis agreement aligns with checkout and order forms. Where a signed order form conflicts, the order form controls for those specific terms.v1.0.0 · effective Apr 11, 2026
- Reservation TermsVenues configure timing, party sizes, deposits, and penalties. Guests should read venue-specific notices at booking.v1.0.0 · effective Apr 11, 2026
- Ordering TermsRestaurants prepare items and set fulfillment times. The platform routes orders and payment references as configured.v1.0.0 · effective Apr 11, 2026
- Payment TermsCard data is collected by certified processors. Smart Dining typically does not store full card numbers on its servers.v1.0.0 · effective Apr 11, 2026
Operations & programs
- Refund & Cancellation PolicySoftware subscription refunds follow your order form. Guest-facing refunds follow venue rules and processor capabilities.v1.0.0 · effective Apr 11, 2026
- Promotions & Discounts TermsOffers may be subject to caps, geography, and channel restrictions. Stacking rules are configured per campaign.v1.0.0 · effective Apr 11, 2026
- Loyalty & Rewards TermsPrograms are operated by venues; we provide mechanics such as balance tracking and redemption workflows.v1.0.0 · effective Apr 11, 2026
- Gift Cards & Stored CreditsIssuers must comply with applicable stored-value and escheat laws. Balances may be non-reloadable or reloadable depending on configuration.v1.0.0 · effective Apr 11, 2026
Compliance & trust
- Regional Privacy Rights (US & GDPR)This document supplements our Privacy Policy. In case of conflict on a specific point, the more specific disclosure controls.v1.0.0 · effective Apr 11, 2026
- Data Processing AgreementThis DPA forms part of the Terms for business customers where regulated processing applies. Executed order forms may add additional security requirements.v1.0.0 · effective Apr 11, 2026
- Security & Data HandlingThis is a high-level statement—not an audit report. Customers may request more detail under NDA for procurement.v1.0.0 · effective Apr 11, 2026
Platform intelligence
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