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Refund & Cancellation Policy
Framework for subscription billing, guest refunds for orders and deposits, and how venue policies interact with platform tooling.
Summary
Software subscription refunds follow your order form. Guest-facing refunds follow venue rules and processor capabilities.
Last updated: April 11, 2026
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Smart Dining subscriptions
If your plan includes a money-back or trial window, terms appear at checkout. Outside those windows, fees are generally non-refundable except where required by law or expressly stated in your contract.
Guest purchases
Restaurants set cancellation and refund policies for deposits, prepaid experiences, and orders. Where a venue authorizes a refund in the system, timing may depend on banks and card networks.
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