Integration sync problems
Use this playbook when tickets duplicate, vanish, or carry wrong items after menu or credential changes.
On this page
Use this playbook when tickets duplicate, vanish, or carry wrong items after menu or credential changes.
Overview
Most sync issues are expired credentials, mapping drift, or provider incidents.
When to use this
Duplicate orders, missing tickets, or menu mismatches after a menu publish.
Step-by-step
- Re-authorize the integration if prompted.
- Compare a failing item’s identifiers between Menu settings and POS.
- Open a request using the Channels & integrations topic with screenshots and timestamps.
Tips & best practices
- Note whether failures started suddenly (likely token) vs gradually (likely mapping).
Common issues
Sudden failures after months stable
Treat it like an expired token—re-authorize before you chase phantom menu bugs.
Gradual item mismatches
Compare identifiers item-by-item after each publish; drifting SKUs look like random misses.
Provider outage suspected
Check vendor status pages and correlate timestamps across multiple failing orders before blaming internal settings.