On Account → Subscriptions you check plans and renewals; on Account → Payment methods you update the card Smart Dining charges—both sit under the profile menu, not the restaurant sidebar.
On this page
On Account → Subscriptions you check plans and renewals; on Account → Payment methods you update the card Smart Dining charges—both sit under the profile menu, not the restaurant sidebar.
Overview
Subscription plans, renewal timing, and the payment methods used for Smart Dining invoices all live under Account (top-right profile). Restaurant payouts and guest wallets use different screens—see Payouts & wallet when those are what you need.
When to use this
Failed renewals, invoice questions, plan changes, or updating the card on file.
Step-by-step
- Open Account → Subscriptions from the profile menu for plan name, renewal dates, and visible invoices.
- Use Account → Payment methods when renewals fail or finance rotated cards—never paste full card numbers into chat or tickets.
- Still wrong? Open New service request with Billing & subscription and include plan name, charge date, and last four digits only.
Tips & best practices
- Owners should initiate billing tickets when org-level contracts are involved.
Common issues
Renewal failed
Update payment method with an owner login and retry; include last four digits only in tickets.
Invoice total mismatch
Attach PDF or screenshot, billing period, and restaurant count—finance teams reconcile faster with structured evidence.
Plan change pending
Confirm whether changes require contract signature; stalled states often wait on paperwork, not product bugs.