Payments, fees & deposits
On Payments & fees you usually tune deposits, cancellation rules, and guest-facing fee language—not individual ticket fixes.
On this page
On Payments & fees you usually tune deposits, cancellation rules, and guest-facing fee language—not individual ticket fixes.
Overview
Payments & fees configures processing-related options—fees, deposits, cancellation policies, and guest-facing messaging where your brand supports it.
When to use this
Setting commercial policies or reducing chargebacks and disputes.
Step-by-step
- Go to Settings → Payment & Fees.
- Configure deposits or holds per reservation rules if enabled.
- Review guest-facing copy for clarity and compliance with local regulations.
Tips & best practices
- Pair policy text with staff training so hosts explain fees consistently.
Common issues
Unexpected charge
Gather order or booking id, amount, and timestamp; avoid pasting full card numbers in tickets.
Deposit hold confusion
Train hosts to explain authorization vs capture; mismatched language drives disputes.
Policy updates not visible online
Confirm publishing path with your brand admin—some changes require propagation time.