Live Orders hub
On Live Orders you usually scan the queue, open a ticket, and confirm channel plus payment state before refunds or comps.
On this page
On Live Orders you usually scan the queue, open a ticket, and confirm channel plus payment state before refunds or comps.
Overview
Every digital ticket—pickup, curbside, dine-in, delivery—lands here so expo and managers see one queue instead of four tabs.
When to use this
During service or whenever you need to locate a ticket quickly.
Step-by-step
- Open Orders → Live Orders (or the default orders landing).
- Filter by channel or status depending on your workflow.
- Open an order to verify items, timing, payment status, and guest notes before you refund or comp.
Tips & best practices
- Keep naming and handoff conventions consistent across FOH and BOH.
Common issues
Order stuck in an unexpected status
Capture order id, channel, and timestamp in a Technical issue request—include any error banners you saw.
Tickets missing after filters
Clear channel or status filters and confirm the restaurant switcher matches where the guest ordered.
Payment pending but guest is gone
Compare POS or processor status before voiding—timing varies when integrations batch confirmations.