Order details & adjustments
On order detail you usually verify line items and timestamps, then apply refunds or comps your policy allows.
On this page
On order detail you usually verify line items and timestamps, then apply refunds or comps your policy allows.
Overview
Order detail surfaces line items, payments, and operational actions your role allows—use it as the system of record for a ticket.
When to use this
Handling refunds, voids, reruns, or guest escalations tied to a specific order.
Step-by-step
- Open the order from Live Orders or search within the orders area.
- Review line items, modifiers, and timestamps before adjusting.
- Follow brand policy for refunds and comps; note reasons for downstream reporting.
Tips & best practices
- One clear narrative in your service request helps billing investigations.
Common issues
Refund button missing
Your role may restrict financial actions—compare with an owner or manager who handles comps.
Line items don’t match kitchen
Check modifiers and fired timing before blaming POS sync; note whether changes happened after fire.
Guest disputes charge amount
Export or screenshot the detail view with order id for Billing—avoid sharing full card numbers in chat.