On channel lists you usually work one handoff type at a time so quoted times and runner habits stay consistent.
On this page
On channel lists you usually work one handoff type at a time so quoted times and runner habits stay consistent.
Overview
Channels may have dedicated lists for faster triage—use them when your volume splits clearly by handoff type.
When to use this
High-volume operations or when training specialists per channel.
Step-by-step
- From Orders, choose the sub-list matching the guest journey.
- Verify SLA expectations (quoted times, handoff points) match what guests were promised.
Tips & best practices
- Align curbside instructions with signage and parking realities.
Common issues
Wrong channel queue
If tickets feel scrambled, return to Live Orders and re-sort by time—specialists sometimes forget which sub-list they opened.
Curbside timing slips
Align quoted ready times with expo reality and signage; mismatched promises show up as complaints, not software errors.
Delivery partner anomalies
Capture external partner reference ids when available; integration tickets need vendor name plus order id and timestamps.