Under Grow → Discounts or Promotions you define offers your hosts and digital channels can apply—different from Marketing campaigns or Social posts.
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Under Grow → Discounts or Promotions you define offers your hosts and digital channels can apply—different from Marketing campaigns or Social posts.
Overview
Discounts and promotions shape ticket-level offers (percent off, bundles, timed deals). Pair them with Insights → Revenue & Promotion Impact when you judge lift.
When to use this
Building happy-hour rules, LTOs, or reviewing why a promo under-performed.
Step-by-step
- Open Grow → Discounts or Grow → Promotions depending on what your brand enabled.
- Write the guest-facing story first (“Tuesday locals—20% food”) then define eligibility and stacks so POS behavior matches the sign.
- After go-live, scan Live Orders and Insights reports so misconfigured windows show up as patterns, not one-offs.
Tips & best practices
- Fewer simultaneous promos reduce training load and avoid conflicting discounts at checkout.
Common issues
Offer not appearing at checkout
Confirm schedule, channels, and item eligibility; integration delays can lag a few minutes after publish.
Stacking surprises
Document which discounts may combine—hosts need the same rule the system enforces.
Measuring lift
Use Insights → Bookings Performance and Revenue & Promotion Impact with aligned date ranges.