On Service → Reservations you work tabs such as Upcoming, Seated, Finished, Waitlist, or Conflicts—pick the tab that matches the party state you’re fixing.
On this page
On Service → Reservations you work tabs such as Upcoming, Seated, Finished, Waitlist, or Conflicts—pick the tab that matches the party state you’re fixing.
Overview
Parties progress across tabs from staging arrivals through seated service to finished (or cancelled/no-show). Accurate status protects your floor map, wait times, and revenue forecasts.
When to use this
Training hosts or diagnosing table-turn issues.
Step-by-step
- Open Service → Reservations in the sidebar (defaults to Upcoming).
- Move parties across Upcoming → Seated → Finished (or mark No-show / Cancelled) so downstream reporting stays truthful.
- Open a booking’s detail page for party notes, tags, history, and conflicts.
Tips & best practices
- Accurate party sizes keep capacity models trustworthy.
Common issues
Double booking or conflict
Compare party size to table capacity, review shift caps, and search for duplicate profiles—manual double-entry causes most conflicts.
Party stuck “upcoming” after seating
Advance status during service so waitlists and turns stay accurate—stale states break pacing models.
Walk-in overload
Tie overflow to waitlist instead of informal sticky notes so quoted times stay centralized.